Import Deal Shop

How do I return goods?

How to return goods in dispute?

If you have opened dispute, and it is waiting for you to return goods, please return goods in 10 days (various based on different countries, please check information on the Dispute Detail page):

Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;

Step 2: Check the return address on Dispute Detail page;

Step 3: Mail the goods with a traceable logistics;

Step 4: Submit tracking number and logistics information in the system.

How to return goods without dispute?

If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended):

Step 1: Please contact seller to reach an agreement, and get the return address from seller;

Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;

Step 3: Mail the goods with a traceable logistics;

Step 4: Send tracking number and logistics information to seller for tracking.  

When will I get the refund after goods is returned?

With dispute: Seller will confirm receipt in 30 days after tracking information is submitted in system, then refund will be returned to your account (in 3-20 working days). If goods is not delivered to seller, AliExpress dispute team will step in again, so please pay attention to the update of return process.

Without dispute: Please keep in touch with seller, provide your account and suggest seller to issue the refund to you after goods is delivered.